My services

From consulting and strategy development to implementation and support.

IT Consulting

I provide strategic IT guidance to help organizations translate complex business requirements into secure, scalable technical solutions. My consulting services focus on designing and managing enterprise-scale Cloud (Azure/M365) and Hybrid environments. I specialize in leading digital transformations, such as global Office 365 rollouts and creating conceptual designs for infrastructure systems to make environments more agile and efficient.

Backup & Recovery Systems

To ensure business continuity and data integrity, I implement robust storage and recovery solutions. My expertise includes using VEEAM Backup and Replication for reliable data management. I also have experience managing storage solutions within Azure cloud environments to meet strict financial data security standards. Additionally, I implement security measures like BitLocker for data protection and recovery planning.

Computer Networking

I design and optimize network infrastructures based on a wide range of protocols and technologies. My technical proficiency includes the OSI model, TCP/IP, DHCP, DNS, Routing, and Switching. I also configure and manage Firewalls, Wireless Access Points (WAP), and Load Balancing to ensure secure and efficient data flow across the organization. My background is supported by a CompTIA Network+ certification.

Network Support

I offer proactive network operations support to maintain high availability for corporate and remote users. My experience includes optimizing network performance and monitoring LAN/WAN availability to ensure 99.99% uptime. I utilize network monitoring solutions to detect issues early and maintain the health of the infrastructure.

Telecommunications & Mobile Device Management

I manage enterprise-grade telecommunications and mobile ecosystems. This includes Mobile Device Management (MDM) using Microsoft Intune and JAMF Pro for managing iOS, macOS, and Windows devices. I have specific experience troubleshooting cellular data services and plans (AT&T/Verizon) for remote devices. I also facilitate collaboration through Microsoft Teams and VoIP configurations to support hybrid work environments.

Technical Support

I provide high-level technical support and mentorship, acting as a senior escalation point for complex hardware and software issues. I have extensive experience standardizing troubleshooting frameworks and documenting Standard Operating Procedures (SOPs), which has proven to reduce ticket resolution times by 3-5%. My support covers a wide range of devices, including Dell, HP, Microsoft Surface, and Apple environments.

Cloud Management

I specialize in Azure Cloud Administration and Microsoft 365 management. My services include managing user identities (Azure AD/Entra ID), governance, and compliance. I have a proven track record of consolidating disparate IT infrastructures into centralized Azure/M365 environments, saving clients up to 23% in operational costs. I am also skilled in Terraform and Ansible for infrastructure automation and Windows Autopilot for modern deployment.