Senior Analyst
Resolute Forest Products
Montreal, QC, July 2021 - Jan 2023

• Modern Desktop Management.

• Active Directory and GPOs.

• Security Solutions Remediation for Desktop Infra.

• VM Optimisation for Compute, Storage, and Network.

• Update & upgrade of Office and Windows estate.
  
  

Senior Technical Lead
Colt Technology Services
Bangalore, Sep 2016 - Aug 2019

Responsibility involves managing the Data Centre and Workplace IT Infrastructure using AD, GPO, SCCM CB, MDT, Azure AD, ADFS, SingleSignOn for SaaS apps, PowerShell, Office 365, Windows 10, VDI and JAMF Pro

That includes:

• Build, Configure, Deploy, Support, maintain, and administer SCCM CB Single Primary site environments with PXE-enabled Distribution Points for 12000 clients.

• Create solution design documents for implementing Enterprise Level Cloud support using MS AZURE and maintain HLD/LLD drawings.

• Implemented Project Office 365 Deployment from the technical front.

• Knowledge in setting up Azure AD, ADFS and Single Sign-On for SaaS apps.

• Maintain and provision Enterprise OS builds for Windows 10 using MDT and Windows ADK.

• Manage macOS using JAMF Pro and integrate it with InTune, with a deep understanding of DEP, JAMF, APNS and MDM Architecture.

• Manage and maintain Legacy systems running on Linux using Chef, including recipes, Cookbooks, Knife, Chef server, and Nodes.

• Make hardware Support available – Dell, HP, Surface and Lenovo.

• Configure WinPE per device requirement.

• Deploy, Automate and Remediate SCEP, along with monthly quality updates. Roll out into client/server infrastructure.

• Performing Advanced Asset Management using SCCM, Service Now and PowerShell.

• Maintain the Enterprise software repository and assist the License Management team on the procurement of various software requirements while managing them via SCCM.

IT Administrator
LM Wind Power
Bangalore, Nov 2013 - Aug 2016

Worked as an IT Administrator for LM Wind Power, the world’s largest supplier of rotor solutions to the wind industry, offering blade development, manufacturing, service and logistics. Responsibility involves managing end-user devices and Servers across the entire Enterprise with SCCM 2007/2012

• Maintained, administered, configured and supported IT infrastructure in 13 different Countries, involved in planning, organising and controlling corporate IT governance with Microsoft Management tools.

• Collaborate with Onsite Technicians, developers and Project Managers to provide consultation on best practices for implementing IT infrastructure strategies.

• Maintain up-to-date knowledge of new hardware and software developments, including driver support for all laptops, desktops, and servers. Evaluate alternative approaches and recommend new software or modifications to enhance operations and development activities.

• Maintain track of all the licensed software using Software Metering and managing the Application Request Form (ARF) with Vendors.

• Consult with IT staff and clients to determine the impact of new or revised applications on existing software.

• Develop and maintain process and procedure documents, as well as documentation for troubleshooting SCCM deployment issues.

System Analyst
Unisys
Bangalore, Nov 2011 - Jul 2013

Worked as an Enterprise Support System Analyst for the Management of Unilever (EU and Americas Region), Handling Internal IT Infrastructure using SMS2003 / SCCM2007.

Operational Task Handled:

• Software distribution for all in-house core applications under the "Core Apps Project"

• Client Health remediation for a Healthy Client environment.

• Monthly Patching Activity and compliance reports associated with it.

• Making the Package Live and decommissioning it according to project guidelines.

• Custom SQL Queries to query out the SCCM database and meet Client Requirements.

• Creation of Compliance Reports, Client Remediation Reports, Client Health Status Reports, Software Distribution Status Reports and sharing the same with different teams and businesses to improve services and compliance.

• Carrying out Operating System Deployment, Integrating New OS Image, language Packs, Base Software Products and Hardware Drivers of OSD Task Sequence, Capturing Base Image with SCCM Task Sequence Media and troubleshooting OSD Issues. (Carried out project activity for Unilever client)

• Creation of process improvement documents and service improvement documents, and aligning them with regular activities, to ensure better and more managed services are adhered to.

System Admin cum Field Engineer
Patni Computer Systems Ltd
Noida Area, Sep 2010 - Aug 2011

Worked as an Internal IT System Admin for McDonald’s Corporation (APMEA Region), handling SCCM 2007, SCOM 2005, RiDM and Active Directory.

Operational Tasks Handled in SCCM:

• Agent configuration and Collection configuration.

• Software distribution and deployment with Custom reporting and dashboard configuration.

• Maintaining and creating security for users in the SCCM environment

• Daily monitoring of SCCM health and resolving all performance and functionality issues in SCCM.

Operational Tasks Handled in SCOM:

• Update management packs with newer versions (using Microsoft's best practice model)

• SCOM Agent deployment, Scope configuration, Group configuration.

• Custom alerts and event configuration, Custom views configuration, and Custom report configuration.

• Daily monitoring of the SCOM environment functionality and resolving all performance and functionality issues.

Operation Tasks Handled in RiDM:

• Respond to RiDM Alerts.

• Fix issues arising in RiDM implementation.

• Assist users on the RiDM application in the Functional areas.

• RiDM Client Deployment.

Technical Support Specialist
Genpact
New Delhi, May 2009 - Aug 2010

Worked in the IT Service Desk for the Federal-Mogul Voice account. The job involved communicating with worldwide Federal-Mogul Corporation Employees and resolving their issues related to the following areas.

• Windows 2000/2003 Active Directory and Group Policies Management.

• AD Replication and Logon issues.

• User Account Maintenance, Account Creation, OU Creation, Security Group Creation, Modify Account Attributes (Name, address, etc), Modify Account Permissions, Modify OU, Modify Security Group, Move User Object (change OU), Reset Password.

• SMS 2003 Software Distribution.

• SMS 2003 Client-Side Repair and Troubleshooting.

Technical Support Analyst
Genpact
New Delhi, Nov 2007 - April 2009

• IBM Lotus Notes client-side configuration and troubleshooting.

• Microsoft Outlook 2003 and 2007 client-side configuration and Troubleshooting.

• Account Operator Access to SAP, AS400 and MAN400.

• Blackberry Server Administration.